Potential Licensees

If you are applying for a new license you will need to submit the following forms:


Current Licensees

The following forms are available for current licensees:


If your collection agency has had an ownership change (whether a direct or an indirect change), please contact Rhonda Hetland at 501-371-1434 or at .

Obtain a License

To obtain an Arkansas collection agency license you must submit the following:

  • Application for a Collection Agency License.  It must be signed and notarized.  (See the form and instructions below.)    
  • Surety Bond.  The surety bond must be issued by a bonding company/insurance company, signed by a representative of the collection agency, have a power of attorney attached and show the physical address of the collection agency.  The dollar amount of the bond is based on the number of collectors employed by the collection agency.  For five or fewer collectors the bond amount must be $10,000; for six to twelve collectors the bond amount must be $20,000 and for thirteen or more collectors the bond amount must be $25,000.  (Please use the form below.)
  • Proposed Manager Information form.  This form authorizes us to obtain the credit report of the person whom you are proposing to use as the manager of your collection agency.  You will be notified if the proposed manager’s credit history is not acceptable.
  • Check for payment of licensing fee, registration of manager and collectors.

If you want to obtain a retroactive license please use the Retroactive License Application below.  In addition to the Retroactive License Application you also must submit a surety bond, the Proposed Manager Information form and a check in the amount of $10,000.

Application processing time is approximately three weeks for either type of license.

Renew a License

All collection agency licenses expire on June 30.  Our license renewal period begins on April 1 and runs through June 30.  A late fee of $125 is assessed against licensees who fail to renew during the license renewal period.

Licenses may be renewed using our .pdf-fillable paper form (License Renewal Application) or online through this website.  If you renew your license online you may pay the licensing fees using Visa, MasterCard or Discover credit cards or an electronic check (i.e., eCheck) which is a method of debiting funds directly from your checking account.  The online processing fee is 3% of your total renewal fee plus $1.  The online licensing system is available from April 1 through July 29.

Renew Your License

Licensing Forms

Questions?   Contact Rhonda Hetland at 501-371-1434 or at .


Register New Collectors and Solicitors

Licensees are required to register each of their collectors and solicitors once each licensing year (July 1 – June 30), i.e., new collectors within 90 days of their date of hire and collectors and solicitors who are employed at the time of license renewal.  The registration fee is $20 per collector.

File a Complaint

If you are having problems with a collection agency you may file a complaint by filling out the form below and sending it to us or by calling us at (501) 371-1435.

If you want to stop calls or letters from a collection agency, you must write a letter to the collection agency saying that do not want to receive any future communications from it, keep a copy of the letter for your files and send the letter to the collection agency.  Send the letter by certified mail, return receipt requested so that you will have proof that the collection agency received the letter.


Surrender a License

To surrender your Arkansas collection agency license please complete and submit the Request to Surrender Collection Agency License form along with your current license certificate.