Board of Collection Agencies (SBCA) regulates collection agency
activities in Arkansas. Collection agencies must be licensed if: (1)
they are located in Arkansas or (2) they contact consumers
in Arkansas. The SBCA works to protect creditors who give their
accounts to collection agencies to be collected and consumers
who are being contacted by collection agencies. It is our goal to prevent undesirable collection activies, ensure compliance with Arkansas debt collection laws and educate Arkansas consumers of their rights when dealing with a collection agency.
The SBCA investigates
consumer complaints of unfair or unconscionable collection practices,
assessment of prohibited collection charges, and un-licensed activity.