Collection Agencies

The State Board of Collection Agencies (SBCA) regulates collection agency activities in Arkansas. Collection agencies must licensed if (1) they are located in Arkansas or (2) if they contact consumers in Arkansas. The SBCA works to protect creditors who give their accounts to collection agencies to be collected and consumers who are being contacted by collection agencies. It is our goal to reduce undesirable collection activity, to ensure compliance with the Fair Debt Collection Practices Act and to educate Arkansas consumers as to their rights when dealing with a collection agency.

The SBCA investigates consumer complaints of unfair or unconscionable collection practices, assessment of prohibited collection charges, and un-licensed activity.

Check-Cashers

The SBCA also regulates the activity of check-cashing companies. We investigate allegations of overcharging, early depositing of checks, criminal prosecution of insufficient checks, etc. We audit check-cashing companies on a regular basis to ensure compliance with state law.

The SBCA is committed to licensing and regulating collection agencies and check-cashers in the most expeditious and fair manner possible and to safeguarding the rights of the citizens of Arkansas.